Collecting feedback and integrating data sources
Customer interviews help to clarify quality issues on a day-to-day level. Metrivox interviewing can be easily defined locally and be up and working in minutes. Interviews will always be consistent with the big picture.
Customer are active feedback providers. Social media, service centers, and others collect data that can be integrated into Metrivox. Each message is automatically classified and connected with the right point on the customer journey, always keeping the data up to date.