Subjective Quality – Subjective Value
Digital services are supplied as a set of features. From a customer perspective these features are perceived in a certain context. Context is an important aspect for subjectively understanding perceived value. Metrivox connects the two to optimize the service on the spot.
The full picture
Connecting subjective experience with the objective – technical and operational – facts, reveals where the difference is biggest. A high delta between the two indicates systemic issues that are a source of process improvements and cost reduction.