Customer interaction in the team cloud
Customer in the driving seat
Collect feedback and comments from messengers, interviews, social media, classify each case automatically, weigh its impact on a business and put it on the activity list of the topic owner. Now customers take care of their own quality of experience.
Tools for the teams
Each team shares all the necessary resources in their cloud. Data collection, interviewing, data analysis, action management, quality indicators – the aim is to enable a self-service and self- organized system. Interaction rules are frequently updated from the central cloud.