Central management and governance
Governance: get guidance
The quality of customer engagement and feedback are crucial for success in CX programs. Metrivox guides customer feedback activities in professional channels. Transparency and consistency must be ensured to rely on measures. With Metrivox, governance is built into the workflow.
Rules, roles, and rights
When it comes to customer data, security and efficiency are crucial. Who has access to what level of insight? Who can initiate actions and sign off on them? How can the platform be connect to internally for authentification? Metrivox connects data flows and organizational structures.