A machine with a fine sensitivity

Metrivox consists of “team clouds” and each cloud is built around an action motor. Each piece of feedback is enriched with operational data. In a sensitive process of analytics and prediction, each action is allocated to the relevant task owner.

Measuring, learning, and adapting

Machine learning is an essential part of the Action Motor. Algorithms are constantly adapted to the changing conditions of the customer journey. For efficient learning, the perceived quality of each activity is measured and used as a corrective input.