Customer experience management as a daily practice
The best provider is the one where customers feel at home. The core of revenues comes from customers who are loyal over years. There is more value in keeping customers loyal than in acquiring new ones. But how can a provider achieve that?
Why not just ask them? Most customers are happy to get involved. So let them get involved and create a closed loop around their feedback. Asking – listening – acting – asking again. This is all it needs to create services that make customers feel at home.
Metrivox will take you by the hand and guide you to customer involvement through direct feedback. It is based on measuring customer experience all the way along the customer journey. You get a view on your services from the outside and in a statistically reliable way – feedback that you can learn from and that you can rely on.
Metrivox is an enabler
It enables anyone in your teams to send out a survey, get responses, and analyze the results in no time. Metrivox supplies the tools and ensures a professional process, guiding from step to step. A new survey is being created in five minutes and sent out in five more. A whole day’s work saved in ten minutes! Let customers help you, and they will be yours forever!
It asks all the questions that are necessary for a professional setup. It helps users to set up alarm rules to pop up when data are coming in. It provides text examples to use to invite your customers and users. It suggests the right point in time to re-invite, it provides standards in reports and graphs. But in first respect it ensures consistency in data across the corporation.
With Metrivox, all kinds of feedback come together on one single platform and in a consistent way. You can easily connect to CRM and other data sources, to come to a 360° view. But in first respect, it means that with each survey the richness of your data and knowledge grows. You can look at it from all angles and get guidance in numerous ways.
Metrivox is an action driver
It automatically monitors incoming data for irregularities, for special combination of services, or simply for problems. For each issue, someone in the provider organisation receives an alarm right away. The alarm comes with a summary of all potential issues or situations that need to be looked at. The action driver logic can be adapted to campaigns and events.
Metrivox gets things done
With Metrivox you not only get customers involved and learn about their experience with your services.. It is not only about driving improvement action. You do it in a secured professional way that provides solid results. Guided self service and a quick turnaround stand for efficiency, to the satisfaction of your teams. But in first respect you get your customers involved, to drive action in a win-win constellation.
Use it with your existing teams
You don’t need specialists, you just need to have the right tools available, to let your people get their work done in a better and quicker way. Your teams are the people to learn from customers, to use the feedback . They should have it in their hands of how and when to apply it. With Metrivox, they can’t go wrong, and with whatever they do, they provide data that also other teams can use.
Metrivox is an application that we run for you as SaaS. You get a multi-user platform which can also work as a multi-client solution.
Our data storage and distribution is ISO 27001 certified. Data analytics and access management are on the highest professional level. SSO capabilities. Metrivox – a solution approved by users in more than 60 countries.
Metrivox Tools and Applications
Customer Experience programs are about interaction and communication. But to do it well, to do it efficiently, and to make it transparent you need tools and applications, that connect over a platform. Metrivox is being used across worldwide organizations, because of its strong governance approach. To see the kinds of tools, please have a look here.
You learn with your customers – your platform learns with you
Metrivox is not a standard software with a fixed array of features and functionalities; instead Metrivox is focused on supporting an individual process with the necessary tools, integrating existing feedback channels, leaving room for corporate strategies to decide on customer interaction style and competitive policies.
Metrivox serves as the backbone for any such kind of customer experience practice, it enables employees to adapt their interaction with customers..